Contact Us
Have a question, found a bug, or want to suggest a new platform? We would love to hear from you. Send us an email and we will reply as soon as possible.
Get in Touch
- Emailpabelprfb@gmail.com
- AdminPabel Islam
- Response timeUsually within 24 hours
- Support hoursDaily, 24/7 — we check messages regularly
Before You Contact Us
The download is not working for a video — what should I do?
First, make sure the video is public and the link is copied correctly. Some platforms restrict downloads of certain videos. If it still fails, email us with the link and we will investigate.
Can you add support for a new platform?
Yes! We regularly add new platforms. Email us the website name and an example link, and we will do our best to support it.
Why do some videos only show low quality?
The available qualities depend on the source platform and the video itself. We always show the best formats that the source provides.
Is UniDownload really free?
Yes, 100% free. No accounts, no subscriptions, no hidden limits.
What to Include in Your Message
- A clear description of your question or issue;
- The video link (if the problem is with a specific download) — this helps us reproduce and fix the issue much faster;
- Your device and browser (optional, but helpful);
- For platform requests: the website name and one example link.
Prefer to check answers yourself? Visit our downloader pages with how-to guides and FAQs for YouTube, Facebook, Instagram, TikTok and more.